Quorum Blockchain Service support
The tier of service chosen for your Quorum Blockchain Service (QBS) member determines the level of support you receive from ConsenSys.
- The Development tier comes with Bronze support, which allows you to submit support tickets with a 1-2 business day response time.
- The Business tier comes with Silver support, which allows you to submit higher severity (S2) support tickets with a 4 business hour response time.
- The Enterprise tier comes with Gold support, which allows you to submit highest severity (S1) support tickets with a 1 hour response time, 24/7. Enterprise support is ideal for production Web3 solutions built on QBS.
| Ticket category | Type of requests | First response time | Bronze support | Silver support | Gold support | |
|---|---|---|---|---|---|---|
| S4 - Low | General knowledge requests | 2 business days | ✓ | ✓ | ✓ | |
| S3 - Normal | Day-to-day operational errors | 1 business day | ✓ | ✓ | ✓ | |
| Production environment only | S2 - High | Core/significant processing capability is limited | 4 business hours | ✓ | ✓ | |
| Production environment only | S1 - Urgent | Core functionality is compromised/inaccessible | 1 hour (24/7) | ✓ |
Get support
If you need technical support and you're already registered with QBS, create a ticket using our support portal.